Diflow 03 · Frontline
Frontline answers the easy 60% so your humans own the hard 40%.
We train an assistant on your docs, past tickets, SOPs and product knowledge. It answers customers in your tone, hands off the moment a human is needed, and learns from every closed ticket.
The problem
Why this hurts today
Most of your tickets are the same 30 questions. Your team's expensive expertise gets buried under password resets, status questions, and shipping queries. Real edge cases wait in the same queue.
Our approach
How we solve it
We index your knowledge sources into a vector store, wrap a retrieval-augmented LLM around it, and connect it to your ticketing tool. The assistant resolves the easy 60% so your specialists own the hard 40%.
- Retrieval-augmented — grounded, not hallucinating
- Tone-of-voice tuned to your brand
- Smart escalation when confidence drops
- Plugs into Intercom, Zendesk, Front, Crisp, HelpScout
ROI
What this use case is worth, in your numbers.
Preset · Frontline
Estimate what you'd get back
Drag the sliders to match your reality. Numbers update in real time.
Manual work / mo.
Hours freed / mo.
Potential savings / mo.
Potential savings / year
= 126 people-days back
FAQ
Honest answers, before you book a call.
Ready to scope this one for your team?
20 minutes. No pitch deck. We map your current workflow and tell you, on the call, whether this is a 2-week build or a longer one.
Book a free 20-min audit